Privacy policy

Last updated: April 16, 2026

Craftee Creator operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Craftee Creator is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.


Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details: name, billing address, shipping address, phone number, email address
  • Financial information: payment card details, transaction information
  • Account information: username, password, preferences
  • Transaction information: items viewed, added to cart, purchased, returned or exchanged
  • Communications: information you provide when contacting us
  • Device information: IP address, browser details, device identifiers
  • Usage information: how you interact with and navigate the Services

Sources of Personal Information

We collect personal information from:

  • Direct interactions (e.g., placing an order, creating an account, contacting us)
  • Automatic collection via cookies, analytics, and device interactions
  • Service providers who process information on our behalf
  • Partners or third parties where permitted by law

How We Use Your Personal Information

We may use your personal information to:

Provide, tailor, and improve the Services

Including processing payments, fulfilling orders, arranging shipping, managing your account, handling returns, and personalising your shopping experience.

Marketing and advertising

We may send promotional communications or show personalised ads based on your activity. You may opt out at any time.

Security and fraud prevention

To authenticate accounts, detect suspicious activity, and protect the Services.

Communicating with you

To provide customer support and respond to enquiries.

Legal compliance

To comply with applicable laws, respond to lawful requests, and enforce our policies.


How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify (our ecommerce platform)
  • Vendors and service providers (e.g., payment processors, shipping partners, IT providers)
  • Business and marketing partners (for advertising and analytics)
  • Affiliates or corporate group members
  • Legal authorities when required
  • Third parties with your direction or consent

Important for Fundraising Customers

We do not share any customer personal information (including names, addresses, emails, order details, or artwork) with event organisers, schools, clubs, or volunteers. Only aggregated, non‑identifying fundraising totals are provided.


Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to operate and improve the platform. To learn more about how Shopify handles your data, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.


Third‑Party Websites

Our Services may contain links to third‑party websites. We are not responsible for the privacy or security practices of those sites. You should review their policies before providing personal information.


Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us to request deletion.


Security and Retention

While we take reasonable steps to protect your information, no system is completely secure. We retain personal information only as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request deletion
  • Request correction
  • Request portability
  • Manage communication preferences

You may exercise these rights by contacting us at hello@crafteecreator.com.au.


Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.


International Transfers

Your information may be transferred outside your country of residence. Where required, we rely on recognised legal mechanisms for such transfers.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent changes.


Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

hello@crafteecreator.com.au