FAQ
Ordering & Artwork
How do I upload my child’s artwork
You can upload a photo of the artwork directly on the product page. Use a clear, well‑lit photo taken straight on (not at an angle).
What file types do you accept
We accept JPG and PNG files. PDFs are not supported.
Can I upload digital artwork
Yes — digital drawings are welcome as long as they are saved as JPG or PNG.
Do you offer coloured t‑shirts
Not at the moment — all shirts are printed on white AS Colour tees to ensure the artwork prints cleanly and consistently. We plan to offer coloured t‑shirts in the future as our range expands.
What if I upload the wrong artwork
Because each shirt is custom‑printed, we cannot offer reprints or refunds for incorrect artwork uploads. Please double‑check before adding to cart.
Will the print look exactly like the artwork
We print exactly what you upload, with small adjustments (e.g., colour enhancement or removing light background shading) to improve print quality. The final print may not match the original artwork 100%, but we always aim for the best possible result.
Sizing
How do I choose the right size
All shirts use AS Colour tees, known for their consistent, true‑to‑size fit. If unsure, we recommend choosing the larger size.
Where can I find the size guide
You can view the full size guide here: Size Guide.
Can I exchange for a different size
We cannot reprint or exchange for incorrect size selection unless there is a printing or manufacturing error.
Delivery & Shipping
How long does delivery take
Orders are printed and shipped within 7–20 business days.
Where do you ship
We ship Australia‑wide.
Which courier do you use
Orders are delivered via Australia Post or CouriersPlease, depending on your location.
Is tracking included
Yes — all orders include tracking.
Is shipping included
Yes — shipping is included in all orders unless otherwise stated.
Returns & Reprints
Do you accept change‑of‑mind returns
No — all shirts are custom‑printed with your child’s artwork.
What if there is a printing issue
If there is a printing or quality issue, we will arrange a reprint. Photos are required so we can assess the issue quickly.
What if I chose the wrong size
We cannot reprint for incorrect size selection unless the error is due to printing or manufacturing.
Fundraising (Schools & Clubs)
How does the fundraiser work
Schools and clubs earn $5 per shirt sold during their agreed fundraising period.
Do we need to register first
Yes — fundraisers must be pre‑registered with Craftee Creator.
What information do schools receive
Schools and organisers receive a simple report showing:
- Total shirts sold
- Total fundraising amount
No personal customer information is shared with schools, clubs, or organisers.
When are fundraising payments made
Payments are made within 10 business days of the fundraiser ending, to the organiser’s nominated bank account.
What if the organiser doesn’t pass the funds on to the school
Craftee Creator transfers funds to the nominated organiser account. We cannot take responsibility if funds are not passed on to the school or club.
General
Can I order more shirts later
Yes — simply revisit the product page and upload the artwork again. For fundraisers, additional shirts ordered after the fundraising period do not contribute to fundraising totals.
Can multiple children’s artworks be ordered in one transaction
Yes — just upload each artwork separately and add each shirt to your cart.
Do you keep the artwork
No — artwork is only used for printing your order.